Articles

Pareto and You

As I understand it, Vilfredo Pareto (who is credited with being the mentor of Benito Musillini, and was the inspiration for getting the trains to run on time) was gardening one day and noticed that 80% of the peas in his garden came from only 20% of his pea pods. Being an economist, he cogitated on this observation and postulated that 80% of wealth was situated in the control of about 20% of his ...

Job seekers turn to temporary staffing agencies during economic recession

Temporary Staffing during a recession: After relocating to Brooklyn, NY, Aaron Walker, 26, thought job hunting in the big apple would be an easy task. However, once the media announced to the public that the United States was in an economic recession, Walker�s two week time limit of finding employment stretched drastically to three months. With major companies cutting back on the number ...

A Helpful Career in Customer Service

Are you interested in a career that puts you on the front lines with customers? If you like helping people and have an outgoing personality, a career as a customer service representative may be right for you. Many companies rely on top-notch customer representatives to offer services and help answer questions for their customers. The need for these employees is great as more and more companies ...

Put the Spotlight on Service!

Put the Spotlight on Service! 09/12/2006 Take time out to recognize the front-line contributions of your customer service staff during Customer Service Week, October 2-6. By acknowledging the importance of their direct role in the success of the company, you�ll be arming them with a positive attitude that will be reflected in every customer interaction. In addition to focusing on ...

Customer Service Can Make the Difference

Jon came to me with not only a problem, but also a great attitude. He wanted to know if I would exchange a higher priced PDA for a lower priced one outside of the exchange period, even offering to eat the difference in price. I told him I would need to check to see if we could send the defective PDA back, and if so, I could do it for him. Here�s his email to me after I was able to do ...

How To Use An Employee Suggestion Box

One excellent way that will help keep your employees motivated and help gather great ideas on improving your business is to use an employees� suggestion box. It�s no surprise that many of the answers to the customer service problems you face in your business can come from your employees. In many of the businesses that we surveyed that had a suggestion box, the biggest response showed it was ...

How to Give Your Customers What They Really Want

How to Give Your Customers What They Really Want By Tom Borg �2006 A recent study on what customers really wanted discovered some interesting findings. The results of that research has been used as a guidepost for the customer service industry. So what do people really want when it comes to service? Here are the four key points gleaned from that study. 1. People want prompt, friendly ...

Government Agencies Rivals Private Sectors on Delivering Outstanding Customer Service

Accenture published its seventh global report on government service delivery titled "Leadership in Customer Service: Building the Trust". According to the report, the government agencies that pilot the public sector in customer service are thoroughly concentrated on developing classy, interactive and operational competency on par with the finest of the private sector. According to the report ...

How to Be a Customer-Focused Company

It pays to please customers, because they will choose you over competitors even if they have to pay more to obtain your products or services. The following statistics show that companies can charge more for excellent service: 1. Most customers will spend at least 10 percent more for the same product with better service. 2. When a customer receives bad service, he or she tells at ...

Customer Service Leads to Customer Loyalty

All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

Your customer doesn�t want to be treated like another statistic along an assembly line. They want to be treated with respect. It is very important that your customer realizes just how important their business is to you.

Imagine if you ...